Policies

OPCT IT Partners public policies

These policies are published as full web pages so customers can read the complete terms online. No policy download is required.

Effective policy refresh: 26 September 2026

POLICY DIRECTORY

• Refund, Returns & Shipping Overview — combined product, returns, warranty and delivery overview.
• Refund Policy — When refunds may be requested, assessed, approved and paid.
• Returns Policy — How physical products are returned, inspected and resolved.
• Exchange Policy — When replacement or exchange may be offered instead of a refund.
• Shipping & Delivery Policy — Delivery areas, timing, courier handling, damage and collection.
• Cancellation & Cooling-Off Policy — Order cancellations, electronic transactions and work already started.
• Warranty & Repairs Policy — Warranty assessment, repairs, exclusions, turnaround and customer data.
• Privacy & POPIA Policy — How OPCT collects, uses, protects and manages personal information.
• Terms & Conditions — General terms governing OPCT products, services, projects and support.
• Cookie Policy — Cookies, analytics, preferences and third-party website technologies.
• Payment & Billing Policy — Invoices, deposits, recurring billing, allocations, disputes and payment security.
• Service Cancellation & Termination Policy — How recurring services are cancelled, finalised and financially closed.
• Acceptable Use Policy — Rules for lawful, secure use of OPCT-hosted and managed services.

HOW THESE POLICIES WORK

The policy that is most specific to a transaction or service should be read together with the applicable quotation, invoice, SLA, service schedule or written agreement. Where mandatory law gives a customer a greater right or remedy, that law prevails.

For questions about a policy, email info@opct.co.za.