Choose flexible support coverage for a household, professional, small team or complete business environment. Every package can be adjusted to the users, devices, service hours and systems included.
OPCT support plan
Household Remote Support
R299–R699 per month
Flexible household technology support, depending on the number of users, devices and required coverage.
- Remote technical support
- Annual technology health check
- Wi-Fi and device assessment
- Backup verification
- Security and scam-protection check
- Reduced onsite callout rates
- Priority emergency assistance
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OPCT support plan
Essential IT Support SLA
From R650 per month
Core support coverage for individuals, professionals and small teams, tailored to the agreed scope.
- Remote help desk
- Priority support queue
- Basic device guidance
- Security recommendations
- Reduced onsite rates
- Monthly service allowance options
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OPCT support plan
Business IT Support SLA
Quoted to requirements
Priority remote and onsite support for growing businesses with users, devices and shared infrastructure.
- Remote and onsite support
- Response and escalation targets
- Microsoft 365 support
- Network and Wi-Fi support
- Backup oversight
- Vendor coordination
- Service reporting
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OPCT support plan
Complete Managed IT SLA
Custom managed package
Proactive technology management for organisations that need OPCT to take responsibility across the environment.
- Proactive monitoring
- Patch management
- Endpoint and server oversight
- Cybersecurity coordination
- Backup and recovery reviews
- Asset lifecycle planning
- Business continuity guidance
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OPCT support plan
24/7 Emergency On-Call SLA
Available by agreement
After-hours priority escalation for agreed critical systems and business-impacting incidents.
- 24/7 emergency contact route
- Priority incident triage
- Remote emergency assistance
- Defined escalation path
- Critical outage coordination
- Post-incident review
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